AirPort Extreme: one of the WORST Apple Product!
I have tried, I have waited, I have tried again, and again and again, but in the end I have to admit it: the AirPort Extreme is one of the WORST Apple Products.
I can start telling you that the features that are advertised do not work. The “AirDisk” feature, that allows you to share a USB drive on the network, is completely unreliable. Initially it was a problem of the Hard Drive (sold in the Apple Store near to the AirPort BTW), then it become a problem of Firmware, then it was related to Leopard. Since September, when I bought the AirPort, the AirDisk has never worked well, unplugging the disk randomly. Simply an Unusable Feature!
This should have been enough to abandon that specific hardware, but I decided to give Apple another chance.
The problem is that the problems did not end there. If we want to talk about reliability, then maybe I should not mention the Wireless signal. Yes, because the super-fast 802.11 “n” signal plays nicely… until is suddenly disappear. The network is not available any longer or, worst than ever, it shown up in the available wireless networks, but does not work. And I mean it… the security key does not work, you cannot connect to the wireless and all these useless problems. These lost of signal can be temporary (the network start working again after few seconds/minutes) or definitive (you have to unplug the AirPort.
Now, I expect something better from a £120 wireless Access Point. I expect reliability, I expect something I can USE; because in the end I cannot use the AirPort Extreme.
The shame is that Apple does not answer to complain, does not care about the problems (there are Many Many threads of their forum) and does not release any patch. They are releasing new products, they are investing time and money on new SDKs and other toys… BUT WHERE IS THE CUSTOMER SUPPORT??????
I am losing confidence in Apple, I am watching a company I loved become the new Microsoft.
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