Apple to be blamed for the lack of customer service!
This time I will not spend any single good word for Apple, I would not praise them; on the contrary I will tell you that they should be blamed for releasing a product that does not do what it it supposed to do, for not answering to email and to complaints. This time Apple really let me down, showing an absolute lack of care for the customers.
Some history…. I bought an Airport Extreme more than two months ago, in combo with an external disk. My plan was to have a network disk in order to store all my documents. The good thing (I thought, what a stupid) was that the airport would allow me to use the disk exactly in the way I need, calling it Airdisk, everything with a 802.16N wireless (faster than a normal wireless).
AIRDISK DOES NOT WORK!
Beware, everyone of you, the solution so much advertised does not work, or at least this is what happened to hundreds of users (check here).
I called Apple more than two months ago in order to raise a ticket for my case. Well, after more than sixty days my case is still there, without any further news. This is not the worst thing, because when the two months of waiting were over, some weeks ago, I decided to send a complaint.
APPLE DID NOT ANSWER IN ANY WAY TO MY COMPLAINT!
HOW COME? WHAT KIND OF CUSTOMER SERVICE IS THIS!?
We spend a lot of money for their product (that in this case does not work), so we should be given a little bit of attention!!!!! What is this kind of treatment? Are we the least important thing in Apple’s commercial strategy?
Apple support is worst than its own 1984 ads!
I feel that the bite of the juicy market share has turned Apple definitely away from their customer. Does this mean that we will have to deal with another Microsoft?
SHAME APPLE!
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