iPhone and the glass crack
Yesterday morning I woke up and, amongst other things I normally do in the morning, I checked my phone. Everything was fine. I put the phone on a table and I got ready for the second day of the BarCampBrighton2. When I took up my iPhone again I noted a line of dirt on its glass. I tried to clean it, but the line was stubborn. This was my thought as long as I realize, with a little bit of horror, that the line of dirt was something worst: there was a crack on the glass of my iPhone.
I have to admit that I was quite shocked and, to be honest, quite angry. How can something like the iPhone have a crack like that one without any hit? And more important: there will be ANY technological device capable of resisting me?
For other reasons I had to run back in London quite early, loosing part of the BarCamp. On the train I decided to check if I could have popped into the Apple Store to understand if the damage would have been covered by the warranty, and luckily I found an opening.
The Apple Genius told me that the damage was covered by the warranty(there were no scratches and no sign of any hit). Later on he told me “It can happens. I have seen some cases like this… not many to be honest, but in these months we have been instructed to exchange the phone, because it simply can happens!”
Now, I am really grateful that the iPhone was exchanged for free, but can I ask WHY in these months every single Apple representative are telling me that the problems I had are “Rare“? There are to solutions: they are lying to me OR I am quite unlucky.
For now I will not mind to answer!