The Empty Store: repairing my MacBook in Regent Street
This morning I pop into the Regents Street because of a crack in my MacBook keyboard. The store opens at 10AM, but my appointment with a “Genius” was before 9AM. It was surreal! The store was completely empty, apart from the cleaners and some Geniuses. The overcrowded store I was used to enter in was somewhere else.
The Genius that took my Mac told me that the crack I had had already been see, but it was uncommon… wow, how lucky I am!
The keyboard was replaced in twenty minutes (great) and in that time I had the possibility to live in a dream. I have never been used to see that place completely empty. There was silence, all the chairs were lifted from the ground and in a sight you could have seen all the macs switched on, ready for the crowd.
Now I have a new keyboard, the warranty has covered me once more. I was quite displeased by the crack; when it happens two days ago, I was sad: I couldn’t believe to my bad luck.
The “sorrow” passed fast and today I’m quite happy that the problem has been solved so promptly! I am very satisfied of the support you can receive from the Apple Geniuses in the Apple Stores: they are very friendly and they know their job!
If you want to evaluate a product, don’t forget one of the most important thing: the Quality of the after sale Support!
PS: I think that with my Bad Luck I will need the AppleCare as soon as possible, don’t you agree?
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